Do I need to share admin access for the initial check?

No. The initial check starts with symptoms, URL, recent changes, and backup status. Access is requested only after scope is confirmed.

When should an engineer review the issue?

Use engineer review when the issue affects checkout, orders, admin access, customer data, search results, or malware cleanup.

What does the repair note include?

Repair notes summarize the symptom, likely cause, changes made, and prevention recommendations.

WordPress repair team

WordPress site broken? Check the risk before you change anything.

White screen, 500 errors, admin lockouts, WooCommerce checkout failures, or hacked redirects. Send us the symptoms first so we can assess risk, check backup status, and recommend the safest next step.

Free initial check View repair services

Backup first Engineer review Repair notes WooCommerce / Elementor

Free initial check · No account · Risk firstStart with the symptoms

Website URL optional

What happened? required

Issue type

Urgency

Recent change optional

Backup status optional

Business impact optional

Preferred contact and timezone optional

Contact required

Error text / screenshot note optionalDo not submit WordPress, hosting, database, or payment passwords in the initial form.

We usually reply within one business day; down sites, checkout failures, and malware redirects are reviewed first. No wp-admin password is needed for the initial check. If access is needed, we confirm least access and rollback first.

Before you change anythingKeep a backup and note the last plugin, theme, or server change.

Common incidents

Start from the symptom, then decide the risk.

If access, orders, leads, or security are affected, check backups and logs before making more live changes.

High riskWhite screenFront end or wp-admin becomes blank after an updatePHP errorPlugin conflictView problem library High risk500 errorServer error, PHP fatal error, or .htaccess issueerror_logserverView problem library High riskCheckout failurePayment callback, order status, or cache issuewebhookordersView problem library UrgentMalware redirectInjected scripts, suspicious users, or polluted snippetscleanupuploadsView problem library

Core services

Three services handle the biggest business risks first.

Start with a free initial check. Once the scope is clear, we confirm price, access, timing, and delivery notes.

Emergency repair

White screen, 500, locked admin

For failed updates, fatal PHP errors, database issues, and inaccessible wp-admin.

From USD 99

Free initial check

Security cleanup

Malware redirects and backdoors

For suspicious admins, injected files, spam pages, and polluted search snippets.

From USD 199

Send security issue

Commerce repair

WooCommerce checkout and orders

For payment callbacks, checkout cache rules, webhooks, and order status issues.

From USD 149

Send checkout issue

Case record

A repair should show symptoms, evidence, and results.

High risk · B2B site

Plugin update caused a white screen; access was restored in about 3 hours.

The site went blank after a cache-plugin update and wp-admin was unavailable. We backed up the current state, used error logs to identify the failing module, restored access, and rolled back to a compatible version.

3 hoursto restore access1 reportwith repair notesUpdate checklistfor prevention

BeforeFront end blank, wp-admin unavailable, lead path interrupted.

AfterAccess restored, admin available, key pages retested.

PreventionBackup, compatibility, and update-window checks added.

View repair scenarios

Before another live change

If the site affects access, checkout, leads, or security, send the symptoms first.

Backups, logs, and a rollback path matter more than guessing the next plugin setting.

Free initial check