Initial check

Send the symptoms before making another live change.

The form organizes your issue, highlights risk, and gives our engineers enough context to decide the safest next step.

Free initial check · No account · Risk firstStart with the symptoms

Website URL optional

What happened? required

Issue type

Urgency

Recent change optional

Backup status optional

Business impact optional

Preferred contact and timezone optional

Contact required

Error text / screenshot note optionalDo not submit WordPress, hosting, database, or payment passwords in the initial form.

We usually reply within one business day; down sites, checkout failures, and malware redirects are reviewed first. No wp-admin password is needed for the initial check. If access is needed, we confirm least access and rollback first.

Before you change anythingKeep a backup and note the last plugin, theme, or server change.